Frequently Asked Questions
Clear answers before you decide or pay
Browse packages, assessment, account, privacy, AI Mentor and payment guidance in one place.
Which package should I choose?
Choose Class 10 for stream and subject decisions, Class 12 for course and career routes, and Study Abroad for country, course and budget planning.
Does one purchase unlock every package?
No. Each purchase unlocks only the package shown at checkout inside the verified student account.
Can students try anything before paying?
Yes. Students can explore the free direction check, career content, tool explanations and selected guided experiences before choosing a paid package.
How long does a purchased report remain accessible?
The report remains linked to the purchasing account under the applicable product-access policy. Keep a downloaded or printed copy for personal records.
How long does an assessment take?
Allow approximately 20–35 focused minutes. Students should answer calmly rather than rushing to finish.
Is this a clinical psychometric test?
No. It is evidence-informed educational decision support, not psychological diagnosis or a guaranteed prediction.
Can a student retake or update an assessment?
Where a retake is available, use it after meaningful new evidence such as projects, marks or changed preferences—not merely to chase a preferred score.
What if different parts of the result conflict?
The report should show the contradiction, explain what may be missing and recommend additional evidence, discussion or a practical trial.
What if the verification email does not arrive?
Check Spam and Promotions, confirm the address, wait a few minutes and use Resend Verification. Contact support if it still does not arrive.
Can parents see private answers or AI conversations?
No. Parents receive only a summary the student intentionally shares with an approved linked parent account.
How is student information protected?
MyStreamPath uses private accounts, minimum-data collection and controlled sharing. Students should never enter passwords, OTPs, payment credentials or unnecessary identity documents.
Can a student download or print the report?
The report experience includes a print or save-to-PDF option where supported by the student’s browser and purchased access.
Does the AI Mentor replace a human counsellor?
No. It helps structure questions, compare trade-offs and identify next steps. Complex personal, clinical or regulated matters need an appropriate qualified professional.
Can AI answers be wrong?
Yes. AI explanations may be incomplete or incorrect. Eligibility, fees, recognition, admissions and visa rules must be verified through current official sources.
How frequently is changing information reviewed?
Editorial content carries review information where available, but fast-changing facts must still be confirmed on the responsible authority or institution website before acting.
What if payment succeeds but access does not unlock?
Keep the Razorpay payment ID, sign in with the purchasing email and contact payment support. Access is granted only after captured-payment verification.
What is the refund policy for digital reports?
Duplicate charges and confirmed non-delivery are reviewed. Personalised reports are normally non-refundable after generation or viewing has begun, subject to applicable law and the published Refund Policy.
Does MyStreamPath guarantee admission, a job, salary or visa?
No. Institutions, employers and government authorities make those decisions. MyStreamPath provides educational decision support and realistic alternatives.
Still need help with your account, report or payment?
Send a structured support question without sharing passwords, OTPs or payment credentials.
Contact MyStreamPath Support